AirYatra - PAN India Aviation Booking

AirYatra Privacy Policy — Version v1.0

Effective from: 03.08.2026

Lucuma Corporation Pvt. Ltd., operating under the brand AirYatra ("AirYatra", "Company", "we", "us", "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform.

1. Information We Collect

1.1 Personal Information:

Full name, email address, phone number

Government ID details (for verification and compliance)

Passport/travel document details (where required)

Payment information (processed through secure gateways)

Address and contact details

1.2 Booking Information:

Travel dates, routes, passenger details

Special requests and preferences

Booking history and transaction records

1.3 Technical Information:

Device information, IP address, browser type

Cookies and similar tracking technologies

Usage patterns and preferences

2. How We Use Your Information

2.1 Service Delivery:

Process bookings and payments

Communicate booking confirmations and updates

Coordinate with Operators for flight services

Provide customer support

2.2 Legal & Compliance:

Verify identity (KYC requirements)

Comply with DGCA and aviation regulations

Maintain records as required by law

Respond to legal requests and prevent fraud

2.3 Improvement & Marketing:

Improve our Platform and services

Send promotional communications (with consent)

Analyze usage patterns for better experience

3. Information Sharing

3.1 We share information with:

Operators (necessary for booking fulfillment)

Payment processors (for transaction processing)

Government authorities (as required by law)

Service providers (under confidentiality agreements)

3.2 We DO NOT:

Sell your personal data to third parties

Share data for unrelated marketing purposes without consent

Disclose sensitive information unnecessarily

4. Data Security

We use industry-standard encryption (SSL/TLS)

Access controls and authentication measures

Regular security audits and monitoring

Secure data storage with backup procedures

5. Your Rights

You have the right to:

Access your personal data

Correct inaccurate information

Request deletion (subject to legal requirements)

Opt-out of marketing communications

Withdraw consent (where applicable)

6. Cookies

We use cookies for:

Session management and authentication

Preferences and settings

Analytics and performance monitoring

Security and fraud prevention

You can manage cookie preferences through your browser settings.

7. Data Retention

Booking data: Retained as required by aviation regulations (minimum 7 years)

Account data: Retained while account is active

Marketing data: Until consent is withdrawn

8. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on the Platform with the updated effective date.

9. Contact Us

For privacy-related queries:

Email: privacy@airyatra.co.in

Address: Pune, Maharashtra, India

Data Protection Officer:

Email: dpo@airyatra.co.in